Our approach to support is simple. You can save money and use the Do-It-Yourself method with the Manual and Basic Email Support for free (included with all our monthly plans) or we have additional paid training and support options if required. Note sure what you need? We can provide a free analysis and tailor a support plan for you. You can always upgrade or downgrade your support options at anytime as needed. Support and Training can be provided monthly or on-demand. Our most popular support item is our Getting Started Package which not only includes training but also includes data import and setup. The different methods of support and training are listed below and if you require a needs analysis - simply email us at support@amperea.com
You can check the current system status at status.amperea.com if you are experiencing an issue.
You can submit an support ticket request by using our online support ticket system at www.amperea.com/support. The system will automatically notify our support staff and provide you with a unique ticket number allowing you to track your support request.
For email support please email us at support@amperea.com. Support is available Monday to Friday between 9am to 5pm EST and response times are within 4hrs, usually much faster. ampEducator users can also use the support link found within the application.
A complete searchable wiki manual is available. The manual is constantly updated and contains a How Do I? guide to the most commonly asked questions as well as Quick Start Guide, information on previous/upcoming releases and for developers wishing to integrate to ampEducator using our API services. The online manual can be accessed at www.amperea.com/wiki/ampEducator
A Getting Started Package is available as an option to all new accounts. Personal and institutional training is also available. All Training is done through web conferencing and training packages are listed here. Please use the Training Request link in ampEducator, call (416) 214 3646 or email support@amperea.com to arrange training times.
Dedicated monthly phone and webinar support packages are available. To review the support packages and other pricing options please click here