|
There are 7 ways to get great support with ampEducator:
| 2. | Using the built-in support and feature request methods in ampEducator - see below: |
The Support Option and Feature Request options are located in the top right-hand corner of the screen:
Please note: This is the recommended method to place support requests. Response turnaround time is approx. 4 hours for Support Request and goes directly to the email of Amperea Senior Support staff and is assigned a trouble ticket in our ticket support system at http://www.amperea.com/support.
Feature Request can be used when a user feels they need something added to the system. Examples can include a link to speed navigation or a function that does not exist in the system currently. Generally, this is a good feedback tool as it does not require a lot of work and Amperea encourages the use of it as needed.
| 3. | By Ordering Additional Training and Support 1 (647) 430-2967 |
| 4. | By Telephone: Using the Main Support Line 1 (647) 430-2987 during normal business hours Monday-Friday 9am-5pm EST. |
| 7. | By Mail: 192 Spadina Avenue, Suite 307, Toronto Ontario, M5T 2C2. |
|